Privacy Policy

We are committed to protecting and respecting your privacy.

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This policy along with our terms & conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.vapepotions.co.uk you are accepting and consenting to the practices described in this policy.

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1. TYPE OF INFORMATION WE MAY COLLECT

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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2. HOW WE COLLECT INFORMATION

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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3. WHY WE COLLECT SUCH INFORMATION

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We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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4. HOW WE STORE, USE, SHARE & DISCLOSE YOUR INFORMATION

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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5. HOW WE COMMUNICATE WITH YOU

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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6. HOW WE USE COOKIES & OTHER TRACKING TOOLS

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Our complete cookie policy can be found here. As a brief overview we may obtain information about your general internet usage by using a cookie which is stored on your browser or the hard drive of your computer. Cookies are text files which contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate, whereas others are aimed at enhancing and personalising your user experience.

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Take a look at the table below to view which cookies we implement on our site:

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Cookie name                                        Life span                             Purpose
svSession                                           Permanent                 Creates activities and BI
hs                                                        Session                             Security
incap_ses_${Proxy-ID}_${Site-ID}            Session                             Security
incap_visid_${Proxy-ID}_${Site-ID}          Session                             Security
nlbi_{ID}                                         Persistent cookie                      Security
XSRF-TOKEN                                     Persistent cookie                      Security
smSession                                          Two weeks            Identify logged in site members

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7. HOW CAN YOU WITHDRAW YOUR CONSENT

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If you don’t want us to process your data anymore, please contact us at support@vapepotions.co.uk

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8. PRIVACY POLICY UPDATES

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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9. QUESTIONS & OUR CONTACT INFORMATION

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at support@vapepotions.co.uk